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Ansorena

Frequently asked questions

QUESTIONS ABOUT THE USE OF THE WEB

Contact the web administrator by email [email protected] or by calling +34 91 532 85 15
Contact the web administrator by email [email protected] or by calling +34 91 532 85 15
The user may request the system to send a new one. At the top of the page, on the right is the LOG IN section, select in the option Forgot your password? In the pop-up window that will appear, you must enter the email you registered with. The system will send you an email with the steps to follow to modify your password.
Check if you have received your welcome email and check your spam folder as well. If so, request a new password.
Yes. When you bid on our website you will receive an automatic confirmation email at the email address the customer has registered with. The award of a lot is final and if the lot is not collected, the user will not be allowed to participate again.
The people who are going to take part in the auction must register as Ansorena users, filling in the corresponding form according to the detail indicated on the identification page.
Using the search menu available in the current auction. The search can be carried out using several criteria: 1) by lot number. 2) by a word, contained in the text: if we write silver, it will locate all the lots that contain said word (both silver candlesticks and a gold and silver ring). 3) by category: engraving, lithography, carpets, etc. 4) By price: minimum and maximum
Ansorena, S.A with CIF A 78540713, and Mato Ansorena, S.A with CIF A78540721 both with address at C/Alcalá nº 52, 28014 of Madrid, telephone 915328515, email: [email protected] informs you that on behalf of the company we treat the information that you provide us in order to send you information by email related to our products and services and invite you to events organized by the company, information that has previously been requested by you. The data provided will be kept for the entire business relationship with you, or while not requesting the cessation or withdrawal of the same. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation as to whether Ansorena, S.A and Mato Ansorena, S.A are dealing with your personal data, therefore you have the right to access your personal data, correct the inaccurate data or request its deletion when the data is no longer necessary for the data purposes that were collected. Ansorena, S.A and Mato Ansorena, S.A informs you that it has adopted all technical and organizational security measures to guarantee the confidentiality, availability and integrity of your personal information in its information systems.

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QUESTIONS ABOUT THE AUCTION

Absentee bidding
Before the auction is held. This bid can be sent from our website, by email to [email protected] or deposited in our room in Alcalá 52.

Telephone bidding
Prior to the auction, Ansorena will be given consent to call at the time of the auction and be able to bid as if he were in the room, but over the phone.

Bidding in the Auction Room
In the room at the time of the auction, it is not necessary to register before the bid.

Live Stream bidding
Through international platforms: Invaluable, Live Auctioners, Drouot...

Yes. You can come to our room and it is not necessary the previous registration to be able to bid. There is no need to register beforehand as the bidding is not done with a pallet.
You can request more information about a lot and detailed photographs of a piece from our team of experts via [email protected] or telephone 91 532 85 15.
All the allotments of lots in our auctions are communicated by email and by SMS. This communication also indicates all the necessary details, in order to be able to collect the awarded lot and formalize the payment of the same.
Ansorena guarantees the period, gems and precious stones that are specified in the cataloging of the lots of jewels. Ansorena will not be responsible for the damage, breakages, restorations, running of the watches, etc. even if it had not been listed in the Catalog. According to the works, the authorship and/or attribution of the works is based on the experience, loyal knowledge of the Room and/or consultation with the different experts in each author and/or School at the time of the production of the catalogue. Any manifestation printed in the catalogue and referring to authorship, attribution, date, age, origin and condition is always the expression of an opinion.
Yes, you can send us your bids from anywhere to [email protected] or in live stream platforms.
In our offices in Alcalá 52.
The unallocated lots are kept for a week in exhibition to be able to buy them. Once this week is finished, the lots will be removed.
The lots will be auctioned in the state in which they are found. The room would not accept any claim about restorations, damage, breakage, etc., even if they have not been recorded in the catalog. The purpose of the exhibition of the lots is to allow a perfect examination and study of the same by the interested persons.
Payment in cash, debit or credit card, bank transfer or deposit into account.
The amount that the successful buyer must pay on the acquisition price will be increased by 22%, VAT included, as a right or brokerage of the Room for their mediation in the operation. The amounts that correspond to expenses of advice, packaging, transport and storage of objects and works, will be additionally paid to Ansorena by the successful buyer, before collecting the acquired good.
The minimum quantity is the starting price.
In the cases that a certificate of authenticity is possessed, it will be indicated in the cataloging of the work. In the description of the jewel, express mention will be made of this circumstance.
Yes. Ansorena admits the receipt of offers for all those lots that have not been sold and will transmit this offer to the owner of each lot.
Yes. Ansorena's department of experts in each subject will examine the piece and determine its acceptance and will set the starting price for an upcoming auction. https://www.ansorena.com/valoracion-y-expertizacion-online
The auctions are held in our room in Alcalá 52. The auctions are held every month, you can check the dates on the website.
A lot can be withdrawn from our room the day after the Auction from 10am. upon payment.

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QUESTIONS ABOUT COMMUNICATIONS

You can receive our Newsletter, through which you will be informed of the Auction dates, outstanding lots, auctions ... news about the Exhibitions of the Gallery or jewelry... To do this, it is only necessary to register on our website: https://www.ansorena.com/en/user/register
You can subscribe to the catalog delivery by providing us with your postal address. To do this, you can call us at +34 915 328 515, send us an email to [email protected] or request it in our room. It is also possible to receive the monthly online catalog by subscribing to the Newsletter. https://www.ansorena.com/en/user/register

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